Shipping & Handling
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
PLEASE NOTE: Please allow up to 3 business days to process your order. All order places after 17:00 (5pm) and on weekends will be considered the next business day.
*There are occasions when we need additional time to fulfill orders such as holidays.
Please remember you are receiving quality handcrafted products and this may take time to prepare. Processing includes making the product, packing, labeling and shipping your package. We appreciate your patience and understanding!
Standard shipping & processing times do not apply to pre-order items. Items that are marked as pre-order will ship on the date stated. If any other I am Naturelle products are purchased along with the pre-ordered item (ie. Natural Deodorant, Lip Balm, etc.), all items will ship together on the date stated.
Orders are shipped every Friday.
We ship all domestic orders via USPS First-Class Mail®. Due to the rise in shipping costs, we do not offer flat rate shipping. Our shipping rates are subject to change based on current USPS shipping costs.
Your order will take up to 5 days to arrive after processing.
If you choose Priority Shipping at checkout, your order will arrive within 2-3 business days after processing. The 2-3 days are dependent on your location. We are based in Canada , therefore Canada orders will ship faster versus California, which could take up to 3 days.
We ship internationally. Shipping can take up to 15 days after processing time. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered.
The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we will not issue a refund.
Wrong or Incorrect Orders:
The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified by email. Therefore, please ensure that you entered the correct address (that includes apartment & suite numbers).
Please be certain your address is correct before finalizing your order. We are not responsible for goods delivered to the wrong address. If you happen to catch that you entered the wrong address you can email us at email@example.com with the correct shipping address before your order is shipped. Once shipped we will not be responsible for packages delivered to the wrong address. If your order is returned for any reason and you would like it re-shipped, you will have to pay the correct USPS shipping fee to have it re-sent.
Incorrect Shipping Information:
If a package is returned to I am Naturelle due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the re delivery cost (amount subject to change based on current shipping rates). We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Lost or Stolen Packages: I am Naturelle is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. It is the purchaser's responsibility to inquire about your lost or stolen package.
DAMAGED PRODUCT AND INCORRECT ORDERS: In the event that you received the wrong item, an item is missing from your package, or damaged item please email us at firstname.lastname@example.org within 24 hours and we will try to resolve the issue once verified. Pictures may be required for our records.
Out of Stock Items:
We strive to have all of our products available. Due to high demand for our products, some products may be out of stock at the moment. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will notify you and send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you. Please make sure you are signed up to our email list to be notified when products are back in stock.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.